How Charlotte&Marie Streamlined All Incoming Requests in One Unified Inbox
A Maastricht bakery and catering business gains control over their communication chaos
"Before Khairos, I was constantly switching between email, WhatsApp, and Instagram DMs trying to keep up with orders. Now everything is in one place, and I can actually focus on what I love - baking and creating beautiful experiences for our customers."Charlotte, Owner, Charlotte&Marie
The Challenge
Charlotte&Marie was overwhelmed by incoming requests coming from multiple channels - email, WhatsApp, social media, and phone calls. Important orders were getting lost, response times were slow, and the team spent hours each day just trying to keep track of everything.
Problems Faced
- • Requests coming from multiple channels
- • Email, WhatsApp, social media, and phone calls
- • Important orders getting lost
- • Slow response times frustrating customers
- • Hours spent just keeping track of everything
The Solution
- • Unified inbox consolidating all channels
- • Smart categorization and prioritization
- • Urgent orders get immediate attention
- • Routine inquiries handled efficiently
- • Single dashboard for all communication
Results
100%
Emails Consolidated
All channels in one place
-60%
Response Time
Faster customer replies
Zero
Lost Requests
Nothing falls through the cracks
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